Transforming bid efficiency with mytender.io

Meet Mount Charles

Mount Charles is a leading facility management company based in Ireland, with 3,000 employees providing comprehensive facilities management services across a diverse range of sectors. The company specialises in delivering integrated solutions that combine cleaning, catering, security, maintenance, and support services to create efficient, well-maintained environments for clients across Ireland.

With a commitment to excellence and innovation, Mount Charles works with both public and private sector clients to deliver high-quality facility management services. The company's bid team manages a high volume of tender opportunities, typically handling 6-8 bids per month, requiring efficient processes and consistent quality to maintain competitive advantage in the market.

The Challenge

Before using mytender.io, Mount Charles faced significant challenges in managing their high-volume bid process. The team spent considerable time initially analyzing documents to extract key points to incorporate into responses, and significant time sense-checking responses against specific requirements.

Managing the high volume of bids in progress was a key challenge. The team often did not have enough time to properly plan and execute, with each bid taking 5 to 20 days depending on complexity. With 6-8 bids per month and a win rate of 30%, the team needed a solution that could streamline their processes without compromising quality.

Mount Charles started using mytender.io in October 2025, and the platform integrated seamlessly into their existing workflow. The team leveraged key features including AI draft generation, AI evaluation of drafts, requirement extraction, custom prompts, document analysis, and the tender library.

The platform dramatically reduced the time spent on pre-writing analysis. What used to take days of manual document review and requirement extraction now takes minutes, as mytender.io automatically summarizes bid requirements. This has allowed the team to manage throughput much better by decreasing the amount of time spent on each bid.

The AI draft generation and evaluation features have enabled the team to produce higher quality responses more consistently. The system ensures that every quality question is covered comprehensively and accurately to achieve maximum points. As the team continues to use the system, it increasingly reflects their writing style, creating more natural and authentic responses.

The results speak for themselves: Mount Charles now completes bids in an average of 5-10 days (depending on complexity), down from 5-20 days previously. The win rate has improved from 30% to 40%, representing a 10% improvement. The team saw real benefits within 6 to 8 weeks of using the system, and MyTender has made the Bid Team significantly more efficient.