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National Insurance & PAYE Service Support and Change

HM Revenue & Customs

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Key dates and value

Status
Closed
Submission deadline
19 Oct 2026
Published
23 Sept 2026
Estimated value
£470m
Contract start
25 Jun 2027
Contract end
24 Jun 2032
Location
London, London
Notice type
UK4

Overview

HM Revenue & Customs (HMRC) is procuring for the National Insurance and PAYE System (NPS) procurement. This involves the delivery of Business Application Support and Maintenance services for NPS and other services. The scope of this requirement includes: Business Application Support & Maintenance ("Run"), and A Change Management capability to support change aligned to strategic milestones, key business events, and legislative or business-driven updates. NPS currently operates on a legacy technology estate with limited modularity and scalability. HMRC's future ambition is to transition towards a more agile, service oriented architecture that supports strategic goals for Income Tax and National Insurance Contributions (NICs) administration, including increased real time processing capability. This investment lays the groundwork for future innovation by ensuring HMRC has access to adaptable and resilient support services that can respond effectively to evolving policy, customer needs, and technology opportunities.

CPV codes

  • 72000000 IT services: consulting, software development, Internet and support

About the buyer

HM Revenue & Customs has published 43 tender notices since 27 Oct 2023, with a combined advertised value of £1.2bn. 5 of them are currently open.

How to apply

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Source: Find a Tender. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.