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The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider

South Yorkshire Mayoral Combined Authority

Key dates and value

Status
Open
Submission deadline
16 Nov 2026
Published
16 Oct 2026
Estimated value
£300k
Contract start
11 Jan 2027
Contract end
31 Mar 2030
Location
Sheffield, Yorkshire and the Humber
Notice type
UK4

Overview

The opportunity is for a technology and customer service platform supplier to support delivery of SYMCA's new e-bikes project. The Platform Supplier shall provide and operate a digital platform that supports both the operational delivery of the scheme and the achievement of the wider programme objectives, including:

  • Branded White-Labelled Website
  • Subscription and Payment Management
  • Customer Qualification and Checks
  • Insurance and Theft Management
  • Asset Tracking and Bike Allocation
  • Customer Order Ticketing
  • IoT (Internet of Things) Integration, including GPS Tracking
  • Data Collection
  • Customer Service and Customer Relationship Management (CRM)
  • Legal and Compliance
  • Management Information, Reporting and Analytics

What the buyer wants

  • Customer Relation Management software packageCPV 48445000
  • Customer Relation Management software development servicesCPV 72212445
  • Systems and technical consultancy servicesCPV 72220000
  • Subscription servicesCPV 79980000

About the buyer

South Yorkshire Mayoral Combined Authority has published 76 tender notices since 7 Nov 2023, with a combined advertised value of £235m. 9 of them are currently open.

How to apply

Tender documents and submissions are handled on the official portal (Find a Tender). Register there to download the documents and submit your response before the deadline.

View the original notice on Find a Tender

Draft your response with mytender.io

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Source: Find a Tender. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.