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W230298 Patient Experience Portal (PEP)

Bradford Teaching Hospitals NHS Foundation Trust

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Key dates and value

Status
Closed
Submission deadline
21 Aug 2026
Published
27 Jul 2026
Estimated value
£4.3m
Contract start
1 Mar 2027
Contract end
28 Feb 2030
Location
Bradford, Yorkshire and the Humber
Notice type
UK4
Buyer type
NHS Trust

Overview

Airedale NHS Foundation Trust (AFT) and Bradford Teaching Hospitals NHS Foundation Trust (BTH), together, the Contracting Authorities (hereafter the CAs) are issuing a joint invitation to tender ("ITT") in connection with a competitive procurement of a experience portal (PEP) and hybrid mail solution. The CAs intend to procure a joint solution, led by BTH, but maintain individual instances for each individual CA of both the PEP and hybrid mail. The CAs will also have separate contract managers. BTH’s current electronic patient record (EPR) is run by Oracle Corporation UK Ltd (formerly known as Cerner, hereafter referred to as Oracle), and it is anticipated AFT will join on the same domain in October 2026. Any solution being proposed must be able to natively integrate with our EPR by 1st March 2027. The CAs are looking for partners to help drive a digital transformation in outpatient pathways. There is an expectation that the successful supplier(s) will provide ongoing support and in-line continual service improvement. The successful supplier(s) will be expected to lead and programme manage the entirety of the implementation, including process mapping, analysis, integration, optimisation, testing, and aftercare. The implementation of any new solution by the end of February 2027 must maintain the current level of functionality as a minimum, so as not to undermine current capabilities and services for patients. That includes hybrid mail to print and post letters from multiple systems; digital letters; automatic SMS appointment reminders; digital forms; and waiting list validation. CAs are seeking to optimise and transform the way in which they deliver outpatient services to improve operational efficiency, reduce operating costs, improve patient care, and reduce health inequalities. This must be achieved in the context of changing national policies (NHS 10 Year Plan, National Cancer Plan for England, Elective Recovery Reform), One Digital Estate, Patient Care Aggregator (Wayfinder) and the NHS App (all as minimum).

CPV codes

  • 72260000 Software-related services
  • 64112000 Postal services related to letters
  • 48611000 Database software package

About the buyer

Bradford Teaching Hospitals NHS Foundation Trust has published 41 tender notices since 27 Oct 2023, with a combined advertised value of £74.3m.

How to apply

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Source: Find a Tender. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.