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Buyer
Dwr Cymru Cyfyngedig
Location
Cardiff
Deadline
Closes 9 Oct 2026
Value
£20m
Key dates and value
Status
Closed
Submission deadline
30 Jun 2026
Published
1 Jun 2026
Estimated value
£32.5m
Location
Wales
Overview
Transport for Wales (TfW) is seeking qualified suppliers to express interest in providing professional Crowd Management/Control and Security Services for major public events and transportation station safety across its Wales and border network. The contract will be divided into two separate lots:
Lot 1: Crowd Management/Control Services
This lot covers the management and coordination of crowd movements and safety at events, including managing entrances/exits, monitoring crowd density, and supporting public order. The Supplier will play a central role in the planning, delivery, and ongoing development of all crowd management responsibilities across the railway network, alongside associated customer service functions. This includes support for major events as well as a wide range of operational activities requiring a crowd management or customer service presence, such as significant engineering works, passenger assistance, lift outages, and any form of network disruption.
Lot 2: Security Services
This lot covers comprehensive security provision including transport station supervision, incident response, and compliance with relevant licensing and legal requirements.
The supplier will be expected to provide a fully integrated security service covering transport station oversight, incident response, and adherence to all relevant licensing and legal obligations. This will span the entire Transport for Wales (TfW) network, including stations, depots, on‑train environments, and major events.
The required services include on‑board security and patrols, station and depot patrols, management of anti‑social behaviour (ASB), emergency response and on‑call support, security checks at key locations, event security and crowd management, as well as specialist functions such as drone operations.
Across both lots, suppliers will be expected to hold recognised security qualifications and demonstrate robust operational and compliance management systems suited to event environments and s
CPV codes
79710000 Security services
75241000 Public security services
35100000 Emergency and security equipment
79952000 Event services
60000000 Transport services (excl. Waste transport)
About the buyer
Transport for Wales Rail Limited (Utility Buyer) has published 40 tender notices since 7 Oct 2023, with a combined advertised value of £896m. 6 of them are currently open.
How to apply
Tender documents and submissions are handled on the official portal (Sell2Wales). Register there to download the documents and submit your response before the deadline.
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Source: Sell2Wales. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.
