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Hedyn Out of Hours Call Handling Services Preliminary Market Engagement

Tai Hedyn Limited

Key dates and value

Status
Open
Submission deadline
17 Nov 2026
Published
27 Oct 2026
Estimated value
£625k
Location
Wales

Overview

Tai Hedyn Limited, trading as Hedyn, was formed on the 1st April 2025 following the merger of Melin Homes Limited and Newport City Homes Housing Association Limited. Hedyn is now the second largest housing association in Wales, operating across South-East Wales within the local authority areas of Newport, Torfaen, Monmouthshire, Blaenau Gwent and Powys. Hedyn owns and manages approximately 15,000 properties of mixed tenure, including social rented homes, leasehold properties, shared ownership homes, supported housing and communal residential buildings. Hedyn is undertaking this pre-market engagement exercise to gather information that will help inform the future procurement of its Out-of-Hours Call Handling Service. Hedyn requires a service provider to manage and provide out of hours handling services outside of normal business hours. Through a Microsoft Forms questionnaire, Hedyn is seeking feedback on current market practices, service delivery models, innovation, and best practice to support the development of Hedyn's future requirements and specification. Hedyn are particularly interested in understanding opportunities to improve service efficiency and resident experience, as well as any emerging trends or developments within the sector. Suppliers are invited to complete the questionnaire using the link provided below. The questionnaire will close on the 17th November at 12pm. Responses will be reviewed as they are received and will be used to help inform Hedyn's future service requirements, specification, and procurement approach. Microsoft Forms Link: https://forms.cloud.microsoft/e/azJNCpGxb0 This exercise is for information-gathering purposes only. Any costs incurred in responding to this questionnaire will not be reimbursed by Hedyn. Information provided may be used to help inform the development of the service specification, procurement strategy, and future requirements.

CPV codes

  • 79510000 Telephone-answering services

About the buyer

Tai Hedyn Limited has published 18 tender notices since 29 Oct 2023, with a combined advertised value of £32.8m. 3 of them are currently open.

How to apply

Tender documents and submissions are handled on the official portal (Sell2Wales). Register there to download the documents and submit your response before the deadline.

View the original notice on Sell2Wales

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Source: Sell2Wales. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.