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Provision of Independent Health Complaints Advocacy Service

London Borough of Brent

Key dates and value

Status
Open
Submission deadline
23 Nov 2026
Published
23 Oct 2026
Estimated value
£300k
Contract start
1 Apr 2027
Contract end
31 Mar 2030
Location
Wembley, London
Notice type
UK4

Overview

This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. The service will also support clients’ complaints concerning health and social care services. The service will support the client through the appropriate complaints processes of the service they accessed. The key aspect of the role of the service is the focus on empowering and supporting clients, their family, carer or representative. Contract Start Date: 1 April 2027 Contract End Date: 31 March 2030 Possible Extension up to 2 years

CPV codes

  • 85300000 Social work and related services

About the buyer

London Borough of Brent has published 40 tender notices since 25 Oct 2023, with a combined advertised value of £227m. 12 of them are currently open.

How to apply

Tender documents and submissions are handled on the official portal (Find a Tender). Register there to download the documents and submit your response before the deadline.

View the original notice on Find a Tender

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Source: Find a Tender. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.