This notice is to advise bidders this opportunity is live on e-Tender Wales until 10:00 on 12/10/2026.
The Senedd requires software solutions to support media monitoring, press office management, social media management and social media listening activities. These services play...
This notice is to advise bidders this opportunity is live on e-Tender Wales until 10:00 on 12/10/2026.
The Senedd requires software solutions to support media monitoring, press office management, social media management and social media listening activities. These services play...
Appendix 5 – Customer Journey Scenarios has now been issued and uploaded to the Tender Notice in accordance with the Procurement Documents.
The Customer Journey Scenarios are intended solely to support the Product Demonstration Stage and do not introduce materially new...
The objective of this potential future procurement process is to appoint a service provider capable of providing licenses for blocking software that:
o Blocks a wide range of gambling websites, apps and other digital methods of gambling & has high reliability and accessibility...
Buyer
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
This Tender Notice is issued by Tai Tarian as a Competitive Flexible Procedure in accordance with the requirements of the Procurement Act 2023.
Tai Tarian is seeking to award a Contract to a single Supplier for the Provision and Implementation of an Integrated Business...
This Invitation to Tender (ITT) is issued by NHS Wales Shared Services Partnership Procurement Services (hosted by Velindre University NHS Trust) ("NWSSP") on behalf of Hywel Dda University Health Board ("HDUHB"), which will act as the lead contracting authority and enter into...
Buyer
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
Deadline
Closes 16 Oct 2026
Value
£10.6m
Key dates and value
Status
Closed
Submission deadline
30 Jun 2026
Published
29 Jun 2026
Estimated value
£1
Location
Wales
Overview
The deadline for expressions of interest has passed (12noon on 31st March 2026). The Authority are now undertaking their market engagement.
Scope
Procurement description
Flintshire County Council is looking to engage with the market for a bilingual (Welsh and English)* Contact Centre solution to the improve customer experience when contacting the Council, increase agent productivity, reduce operational costs, and enable smarter decision-making through enhanced data and insights.
The Council’s corporate Contact Centre is under increasing pressure due to rising customer demand, higher service expectations, seasonal peaks, recruitment and retention and the need to manage multiple communication channels, including voice, email, video and administrative processing.
To improve service quality, resilience, and workflow efficiency, the Council is exploring how technology, particularly the introduction of Artificial Intelligence can support and transform Contact Centre operations.
Whilst the Council is initially focusing on modernising its corporate Contact Centre, which receives the highest level of demand (e.g. circa 182,000 calls annually), the same technology is also used across other Council services. As such, the Council is seeking to work with a supplier that can demonstrate flexibility in its licensing options, recognising that different services may have varying business needs and requirements.
The Council has a contract with a third-party supplier until 31 March 2027.
The intention is to upgrade the existing technology and underlying infrastructure to support this transformation. In doing so, the Council is keen to explore and consider both on-premise and hosted telephony solutions, while maximising its existing investment in Microsoft technologies.
*Note - the Council is required to comply with the Welsh Language Standards and is therefore seeking a solution that will support it in meeting the requirements of those Standards. As a result, the Council wishes to en
CPV codes
48000000 Software package and information systems
72000000 IT services: consulting, software development, Internet and support
About the buyer
Flintshire County Council has published 45 tender notices since 7 Oct 2023, with a combined advertised value of £99.2m. 4 of them are currently open.
How to apply
Tender documents and submissions are handled on the official portal (Sell2Wales). Register there to download the documents and submit your response before the deadline.
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Source: Sell2Wales. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.
