This notice is to advise bidders this opportunity is live on e-Tender Wales until 10:00 on 12/10/2026.
The Senedd requires software solutions to support media monitoring, press office management, social media management and social media listening activities. These services play...
This notice is to advise bidders this opportunity is live on e-Tender Wales until 10:00 on 12/10/2026.
The Senedd requires software solutions to support media monitoring, press office management, social media management and social media listening activities. These services play...
Appendix 5 – Customer Journey Scenarios has now been issued and uploaded to the Tender Notice in accordance with the Procurement Documents.
The Customer Journey Scenarios are intended solely to support the Product Demonstration Stage and do not introduce materially new...
The objective of this potential future procurement process is to appoint a service provider capable of providing licenses for blocking software that:
o Blocks a wide range of gambling websites, apps and other digital methods of gambling & has high reliability and accessibility...
Buyer
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
This Tender Notice is issued by Tai Tarian as a Competitive Flexible Procedure in accordance with the requirements of the Procurement Act 2023.
Tai Tarian is seeking to award a Contract to a single Supplier for the Provision and Implementation of an Integrated Business...
This Invitation to Tender (ITT) is issued by NHS Wales Shared Services Partnership Procurement Services (hosted by Velindre University NHS Trust) ("NWSSP") on behalf of Hywel Dda University Health Board ("HDUHB"), which will act as the lead contracting authority and enter into...
Buyer
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
Deadline
Closes 16 Oct 2026
Value
£10.6m
Key dates and value
Status
Closed
Submission deadline
18 Jun 2026
Published
8 Jun 2026
Estimated value
£1
Location
Wales
Overview
The requirement is driven by the need to provide a single point of access for patients to Health Board services, help patients manage their own health and wellbeing, improve patient experience, reduce duplication and strengthen operational efficiency; giving clinicians and support staff a timely, unified view of the patient across relevant health board systems. The proposed service aligns with the Health Board’s strategic ambitions and national NHS Wales digital priorities and is intended to provide the foundations for future regional integration and service expansion.
The PSC is the central patient-facing platform: a single, multi-channel point of access that brings together phone, web, chat, post, SMS and in-person access so that patients can access information, guidance, appointment support, referral help and waiting list support without being bounced around separate teams or channels. It is the mechanism that replaces fragmented contact arrangements and gives patients a more coherent, predictable way of accessing Health Board services. For staff, it provides a common way of logging calls, triaging enquiries, escalating issues, managing referrals and tracking actions through to completion. It should also help reduce duplication, improve handovers and make it easier for teams to support patients consistently across services.
360° View is the clinician and operational view of the patient: a unified, real-time picture of patient records, interaction history, communications, tasks and pathway activity. It is designed to help staff see the patient in context, support multi-disciplinary team (MDT) working and reduce time spent hunting across systems for information, while also enabling dashboards, alerts and operational oversight. 360° View is not just a read-only record but a working tool for coordinated care and pathway management.
The PSC will work together as one joined-up service with the patient engagement platform (PEP). The PSC will handle patient contact and d
CPV codes
48000000 Software package and information systems
72000000 IT services: consulting, software development, Internet and support
About the buyer
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust) has published 323 tender notices since 7 Oct 2023, with a combined advertised value of £107bn. 51 of them are currently open.
How to apply
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Source: Sell2Wales. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.
