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Net Promoter Score

FAIR4ALL FINANCE LIMITED

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Key dates and value

Status: Closed
Submission deadline: 7 Aug 2026
Published: 22 Jul 2026
Estimated value: £10k
Contract start: 17 Aug 2026
Contract end: 26 Oct 2026
Location: London, London
Notice type: UK4

Overview

Fair4All Finance is requesting quotation for an organisation to lead the design, development and delivery of a Net Promoter Score (NPS) survey across our key stakeholders. By creating an NPS survey and analysing the results, we aim to provide a consistent and comparable measure of stakeholder value; enable targeted performance improvement and support stakeholder relationship management. Our key stakeholders are: • Mainstream banks • Challenger banks • Non-bank lenders • Insurers, Brokers and Distributors • Investors • CDFIs (investees and others) • Credit Unions (recipients of grant and other funding and support) • Trade bodies (eg All Together Money, Responsible Finance, UK Finance, ABI, BIBA) • Civil society organisations (eg Scope, SEA) • Consumer Organisations and Financial Inclusion Champions (eg Fair By Design, Citizens Advice, Which?) We aim to repeat this survey every two years.

CPV codes

79311000 Survey services
79311100 Survey design services
79342310 Customer survey services

About the buyer

FAIR4ALL FINANCE LIMITED has published 8 tender notices since 7 Oct 2023, with a combined advertised value of £40k.

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