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Managed Debt Collection Services

Government Commercial Agency

Key dates and value

Status
Open
Submission deadline
27 Nov 2026
Published
22 Oct 2026
Estimated value
£650m
Contract start
31 Mar 2027
Contract end
30 Mar 2030
Location
Liverpool, North West England
Notice type
UK4
Buyer type
Central Government

Overview

This framework is for the provision of Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities in debt management. The DCAs offer desk based collection services to arrange repayment of outstanding debts. The MSPs will use data to create debt recovery strategies and monitor performance. The MSP will ensure debt is collected sustainably and fairly, including identification and ethical treatment of vulnerable consumers.

CPV codes

  • 66170000 Financial consultancy, financial transaction processing and clearing-house services
  • 71621000 Technical analysis or consultancy services
  • 75112000 Administrative services for business operations
  • 75120000 Administrative services of agencies
  • 75130000 Supporting services for the government
  • 79200000 Accounting, auditing and fiscal services
  • 79400000 Business and management consultancy and related services
  • 79720000 Investigation services
  • 79940000 Collection agency services
  • 79994000 Contract administration services
  • 75131000 Government services
  • 79411000 General management consultancy services
  • 79412000 Financial management consultancy services
  • 79721000 Detective agency services

About the buyer

Government Commercial Agency has published 96 tender notices since 24 Oct 2023, with a combined advertised value of £176bn. 17 of them are currently open.

How to apply

Tender documents and submissions are handled on the official portal (Find a Tender). Register there to download the documents and submit your response before the deadline.

View the original notice on Find a Tender

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Source: Find a Tender. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.