Skip to main content
This tender has closed. See similar live opportunities below.

Future Procurement of Customer Contact Platform and Associated Services

Transport for Greater Manchester

Similar live tenders

Hopwood Hall College seeks to appoint a suitably experienced supplier to provide, implement, and support a fully integrated HR and Payroll system. For more information, please review tender documents.

Buyer
Hopwood Hall College
Location
Rochdale
Deadline
Closes 30 Oct 2026
Value
£420k

This tender relates to Transport for Greater Manchester's (TfGM) need to procure a Cloud Public Address (PA) System and associated services to provide a secure, resilient, IP-based PA capability across TfGM Transport Service Facilities (TSFs). The PA service is intended to...

Buyer
Transport for Greater Manchester
Location
Manchester
Deadline
Closes 30 Oct 2026
Value
£871k

The Borough Council of Bolton ("the Authority") on behalf of Bolton Cares, is looking to procure a contract for a Bolton Cares Care Recording System. Bolton Cares requires a new Care Recording System to replace its existing bespoke system that is near end of life. The system...

Buyer
Bolton Metropolitan Borough Council
Location
Bolton
Deadline
Closes 2 Nov 2026
Value
£600k

ForHousing requires an Integrated Housing Management System including:: •Tenancy and Housing Management: Applications, •Repairs and Maintenance •Compliance and Safety. •Rents and Financials •Customer Portal and CRM For more information about this opportunity, please visit the...

Buyer
ForHousing Ltd
Location
Manchester
Deadline
Closes 3 Nov 2026
Value
£1.2m

3.1 The Contracting Authority requires a cloud-based Social Value and Sustainability Monitoring & Management System that enables the organisation to capture, manage, monitor, verify and report both social value and sustainability commitments across procurement activities and...

Buyer
The Riverside Group Limited
Location
Speke, Liverpool
Deadline
Closes 16 Nov 2026
Value
£30k

Key dates and value

Status
Closed
Submission deadline
30 Sept 2026
Published
3 Jun 2026
Contract start
1 Apr 2027
Contract end
31 Mar 2031
Location
Manchester, North West England
Notice type
UK3

Overview

Transport for Greater Manchester (TfGM) intends to undertake a future procurement to support the development and delivery of a modern customer contact capability. This is expected to include the provision of a cloud-based customer contact platform, supporting multiple communication channels, alongside associated implementation and service support. The future capability is intended to support improved customer experience, operational efficiency, and service delivery across a complex, multi-modal transport environment.

CPV codes

  • 48000000 Software package and information systems
  • 72000000 IT services: consulting, software development, Internet and support

About the buyer

Transport for Greater Manchester has published 45 tender notices since 27 Oct 2023, with a combined advertised value of £174m. 3 of them are currently open.

How to apply

Tender documents and submissions are handled on the official portal (Find a Tender). Register there to download the documents and submit your response before the deadline.

View the original notice on Find a Tender

Draft your response with mytender.io

Upload the tender documents and mytender.io drafts compliant answers from your own past bids, case studies and policies, so your team spends its time improving the bid rather than starting from a blank page.

Source: Find a Tender. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.