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External Reporting Line

London Fire Commissioner

Key dates and value

Status
Open
Submission deadline
12 Nov 2026
Published
15 Oct 2026
Contract start
4 Jan 2027
Contract end
3 Jan 2030
Location
London, London
Notice type
UK4

Overview

The London Fire Brigade are seeking an external reporting line, operated by an independent third -party provider, to provide staff with an additional route for reporting concerns relating to misconduct i.e. discrimination, bullying and harassment. The caveat to this is that the Professional Standards Unit (PSU) will continue to respond to complaints of misconduct i.e. discrimination, bullying and harassment, as business as usual – with the external reporting line service, being commissioned to report complaints of misconduct that relate to allegations against staff who work in the PSU; Directors and LFB Senior Leadership team members; where there is a perceived conflict of interest, or where the nature of the allegation is especially sensitive or complex i.e. includes various complainants/respondents/witnesses, and cannot be completed by the PSU on the grounds of capacity.

What the buyer wants

  • Telephone-answering servicesCPV 79510000

About the buyer

London Fire Commissioner has published 30 tender notices since 6 Nov 2023, with a combined advertised value of £20.5m. 20 of them are currently open.

How to apply

Tender documents and submissions are handled on the official portal (Find a Tender). Register there to download the documents and submit your response before the deadline.

View the original notice on Find a Tender

Draft your response with mytender.io

Upload the tender documents and mytender.io drafts compliant answers from your own past bids, case studies and policies, so your team spends its time improving the bid rather than starting from a blank page.

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Source: Find a Tender. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.