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TfL 97139 - Bus Driver Quality Monitoring

Transport for London

Key dates and value

Status
Open
Submission deadline
30 Oct 2026
Published
29 Sept 2026
Estimated value
£2.2m
Contract start
27 Mar 2027
Contract end
27 Mar 2031
Location
London, London
Notice type
UK4

Overview

The requirement is for a Service Provider to provide Driver Quality Monitoring Services across the London bus network. Assessors undertake around 7,700 assessments per year and score drivers against 23 categories. Assessments will be recorded on a handheld device which will transmit the data to a database management system. Information held on the database will be accessible by bus operators and TfL. The data is used to monitor driver performance, inform areas of improvement and produce bus operator performance tables. The Service Provider will be required to: • Design or utilise an existing web based or mobile application to be used by assessors to carry out assessments • Provide off the shelf handheld devices to be used by assessors to complete the assessments and trasmit the data to the website • Provide adequate personnel to conduct the assessments • Provide a data management system and website interface to provide access to assessments and reports for both TfL and bus operators

CPV codes

  • 80000000 Education and training services

About the buyer

Transport for London has published 201 tender notices since 27 Oct 2023, with a combined advertised value of £866m. 79 of them are currently open.

How to apply

Tender documents and submissions are handled on the official portal (Find a Tender). Register there to download the documents and submit your response before the deadline.

View the original notice on Find a Tender

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Source: Find a Tender. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.