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Buyer
Ministry of Housing, Communities and Local Government (MCHLG)
The scope of this system includes the full replacement of the current ERP system with a cloud-based solution for use by the Procurement Services Digital and Invoicing and Billing teams. A single integrated solution is preferred, although alternative approaches will be considered...
Buyer
Kent County Council trading as Procurement Services
Stowmarket Town Council invites tenders for ICT Managed and Consultancy Services
The invitation to tender is for a comprehensive range of ICT services comprising:
• ICT Managed Services covering the full delivery and support of ICT solutions, including supply and installation...
The Contract scope covers:
1 Business-as-usual support and maintenance for the live Digital Services platform
2 An initial defined enhancement phase (Digital Version 2)
3 The potential for further governance-approved enhancements over the contract term. Support and Maintenance Services
The Contract includes the provision of support and maintenance services for the Digital Services platform across the contract term. This includes application support for customer facing and staff facing services, incident, problem, and defect management, ongoing maintenance of platform components and integrations, routine release support, minor service requests necessary to keep the platform safe, stable and effective in operation and knowledge retention appropriate to a live business-critical environment.
NI Water’s operational teams perform first-line support, identifying and triaging incoming incidents, supported by established monitoring and documented runbooks. Suppliers should understand that support and maintenance activity will need to operate within NI Water’s established service management processes and involve collaboration with NI Water teams through diagnosis, resolution and controlled release of fixes.
Specific service levels and service management arrangements will be defined at ITT stage.
4.2 Enhancement Delivery
The Contract includes an initial defined enhancement phase (Digital Version 2) together with the potential for further governance-approved enhancement activity over the contract term.
NI Water maintains a prioritised list of potential enhancements for the Digital Services platform. Items on this list have undergone varying degrees of assessment and categorisation and some have progressed through discovery and design.
As part of this procurement, a prioritised set of enhancements referred to as Digital Version 2 will be included as a defined programme of work under the Contract. Digital Version 2 comprises the highest-priority items currently selected from NI Water’s enhancement list. NI Water will issue the relevant design and delivery artefacts to shortlisted Suppliers at ITT stage to inform pricing.
Further enhancement activity may be commissioned under the Contract over time, subject to governance, business case approval, prioritisation, and funding decisions. No commitment is given that any such additional enhancement activity will be commissioned. Any such work will be commissioned under the Contract through governance-approved Statements of Work.
CPV codes
72000000 IT services: consulting, software development, Internet and support
72100000 Hardware consultancy services
72200000 Software programming and consultancy services
72300000 Data services
72500000 Computer-related services
72600000 Computer support and consultancy services
72700000 Computer network services
72800000 Computer audit and testing services
About the buyer
Northern Ireland Water Ltd has published 4 tender notices since 7 Oct 2023, with a combined advertised value of £10m. 2 of them are currently open.
How to apply
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Source: Find a Tender. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.
