Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. The contract will include cloud telephony, omnichannel contact handling, intelligent routing, workforce management, call recording, quality management, reporting and analytics, PCI-compliant payment handling, integration capabilities, migration, implementation, training and ongoing support. The solution will support customer-facing and colleague-facing services across Link Group and will be delivered through a phased approach.
Link Group has published 5 tender notices since 8 Nov 2023, with a combined advertised value of £1.7bn. 2 of them are currently open.
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Source: Public Contracts Scotland. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.