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Provision of out of hours customer call centre services.

Connexus Homes Limited

Key dates and value

Status
Open
Submission deadline
6 Nov 2026
Published
12 Oct 2026
Estimated value
£212k
Contract start
1 Apr 2027
Contract end
31 Mar 2029
Location
Craven Arms, West Midlands
Notice type
UK4

Overview

Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely support outside of Connexus’ normal working hours, including evenings, weekends, bank holidays and other closure periods. Connexus is seeking to appoint a supplier with proven experience of delivering out of hours services within the UK social housing sector, capable of managing calls professionally, sensitively and in line with agreed Connexus protocols. The appointed supplier will be expected to accurately assess the nature and urgency of each contact, provide clear advice to customers, record information appropriately, and where required, escalate or dispatch emergency repairs to Connexus’ nominated contractors or internal teams. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Craven-Arms:-Customer-services./2NG98Y3SAY To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/2NG98Y3SAY

CPV codes

  • 79342300 Customer services
  • 79500000 Office-support services
  • 79510000 Telephone-answering services
  • 79512000 Call centre

About the buyer

Connexus Homes Limited has published 13 tender notices since 3 Nov 2023, with a combined advertised value of £17.6m. 2 of them are currently open.

How to apply

Tender documents and submissions are handled on the official portal (Find a Tender). Register there to download the documents and submit your response before the deadline.

View the original notice on Find a Tender

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Source: Find a Tender. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.