Provision of out of hours customer call centre services.
Connexus Homes Limited
Key dates and value
Status
Open
Submission deadline
6 Nov 2026
Published
12 Oct 2026
Estimated value
£212k
Contract start
1 Apr 2027
Contract end
31 Mar 2029
Location
Craven Arms, West Midlands
Notice type
UK4
Overview
Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely support outside of Connexus’ normal working hours, including evenings, weekends, bank holidays and other closure periods.
Connexus is seeking to appoint a supplier with proven experience of delivering out of hours services within the UK social housing sector, capable of managing calls professionally, sensitively and in line with agreed Connexus protocols. The appointed supplier will be expected to accurately assess the nature and urgency of each contact, provide clear advice to customers, record information appropriately, and where required, escalate or dispatch emergency repairs to Connexus’ nominated contractors or internal teams.
For more information about this opportunity, please visit the eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Craven-Arms:-Customer-services./2NG98Y3SAY
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/2NG98Y3SAY
CPV codes
79342300 Customer services
79500000 Office-support services
79510000 Telephone-answering services
79512000 Call centre
About the buyer
Connexus Homes Limited has published 13 tender notices since 14 Oct 2023, with a combined advertised value of £17.6m. 2 of them are currently open.
How to apply
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Deadline
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Value
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Source: Find a Tender. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.