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Provision of 111-2 Service

Avon and Wiltshire Mental Health Partnership NHS trust

Key dates and value

Status
Open
Submission deadline
2 Nov 2026
Published
29 Sept 2026
Estimated value
£4m
Contract start
1 Apr 2027
Contract end
31 Mar 2030
Location
Bath, South West England
Notice type
UK4
Buyer type
NHS Trust

Overview

This opportunity is being run under the Provider Selection Regime (PSR) regulations. The development of a specialist all age mental health response via 111 is a key ambition of the NHS England Long Term Plan (2021-2024), and the recovery plan for urgent and emergency care priority for 2023/24. This required all calls for support during mental health crisis to be made via 111 by the end of March 2024 and is referred to as 111-2. Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) currently deliver this service in partnership with a system partner. AWP is seeking a provider to deliver an integrated model for the NHS 111 Mental Health Crisis Response Service (111 Option 2) for individuals experiencing a mental health crisis across both adult (18 years and over) and children and young people (under 18 years) pathways. The appointed provider will be solely responsible for the delivery of the call handling element of the 111 Option 2 pathway, including access, triage and call management. AWP will retain responsibility for all clinical assessment activity and associated clinical decision-making and outcomes. The provider must be able to operate within a matrix management model, whereby all partners maintain responsibility for their own governance arrangements, professional standards and areas of specialist expertise, while working collaboratively at both strategic and operational leadership levels to deliver a seamless, integrated and high-quality service. The service forms part of the NHS England requirement that callers contacting NHS 111 and selecting the mental health option are connected directly to a dedicated mental health response service available 24 hours per day, 7 days per week. The service will work collaboratively with urgent and emergency care pathways, crisis services, community mental health teams, acute hospitals, ambulance services, primary care and voluntary sector partners. To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA18282. Not registered: Visit https://suppliers.multiquote.com then register and quote CA18282 as the reason for registration.

CPV codes

  • 85100000 Health services

About the buyer

Avon and Wiltshire Mental Health Partnership NHS trust has published 9 tender notices since 27 Oct 2023, with a combined advertised value of £23.2m. 6 of them are currently open.

How to apply

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View the original notice on Find a Tender

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Source: Find a Tender. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.