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Buyer
The West of England Combined Authority
Location
Bristol
Deadline
Closes 30 Mar 2027
Value
£168m
Key dates and value
Status
Closed
Submission deadline
20 Oct 2026
Published
14 Sept 2026
Estimated value
£282k
Contract start
1 Apr 2027
Contract end
31 Mar 2030
Location
Bristol, South West England
Notice type
UK4
Overview
Brunelcare invites tender responses for the provision of an Out of Hours (OOH) Contact Centre Service to deliver urgent housing, property, and welfare-related support during evenings, weekends, and public holidays.
The service will support residents living in Brunelcare's sheltered flats and bungalows, which provide an independent living environment within a supportive community. The service requirements include, but are not limited to:
- Emergency repairs and safety-related incidents.
- Welfare checks and safeguarding alerts.
- Assistance with access issues, lockouts, and other urgent housing matters.
- Escalation of incidents and handover to Brunelcare's daytime operational teams.
The supplier will be responsible for coordinating with Brunelcare's DLO and specialist contractors in relation to any repair-related call-outs.
The procurement of an OOH Service provider is a key step in ensuring Brunelcare continues to meet its operational requirements, deliver a responsive and high-quality service to residents, and provide reassurance to residents, staff, and stakeholders.
The successful Supplier will provide a comprehensive call handling and triage service, including the logging, monitoring, escalation, and reporting of all out of hours incidents.
Brunelcare is a Bristol-based charity providing high-quality housing, care, and support services for older people across the South West.
Brunelcare is conducting an Open Procedure to appoint a suitable Supplier to deliver this service, commencing on 1st April 2027.
The contract will comprise an initial term of three (3) years, with the option to extend for up to two (2) additional years, giving a maximum contract term of five (5) years.
Full details of the requirements and scope of services are contained within the associated tender documents available via ProContract.
The deadline for submission of tenders is 12pm (noon) on 20th October 2026.
Please note that Shared Services for Housing (SSfH) is acting as the managing organisation on behalf of Brunelcare for this tender opportunity.
Free bid checklist
Bid checklist for repair & maintenance tenders
What to check before you submit a response to a tender like this one.
1Read the specification and every tender document, including clarification answers the buyer has published.
2Check the selection criteria and any pass or fail questions before you start writing.
3Note the evaluation criteria and weightings, and plan the length of each answer around them.
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CPV codes
50700000 Repair and maintenance services of building installations
79510000 Telephone-answering services
About the buyer
Brunelcare has published 4 tender notices since 27 Oct 2023, with a combined advertised value of £982k.
How to apply
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Source: Find a Tender. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.
