PRO005158-Services-Contract-System Integrator : Billing and CRM

United Utilities Water Limited

Key dates and value

Status: Open
Submission deadline: 18 Dec 2026
Published: 23 Sept 2026
Estimated value: £10m
Contract start: 19 Apr 2027
Contract end: 18 Apr 2032
Location: Warrington, North West England
Notice type: UK4

Overview

System Integrator (SI) to support the implementation of the target end state for United Utilities. The appointed supplier will be responsible for delivering end-to-end systems integration services, including solution design, configuration, integration, data migration, testing, deployment, transition to the future-state operating model, hypercare, and ongoing support and maintenance. As a critical capability within a regulated utility environment, the target end state must support accurate billing, revenue assurance, regulatory compliance, operational efficiency, an enhanced customer experience, and the modernisation of business processes through the adoption of leading industry practices.

CPV codes

72227000 Software integration consultancy services
72200000 Software programming and consultancy services
72212445 Customer Relation Management software development services
72263000 Software implementation services
72265000 Software configuration services
72300000 Data services

About the buyer

United Utilities Water Limited has published 36 tender notices since 7 Oct 2023, with a combined advertised value of £1bn. 10 of them are currently open.

How to apply

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View the original notice on Find a Tender

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Source: Find a Tender. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.

Overview

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