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NPTC - Unified Communications

NPTC Group of Colleges

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Key dates and value

Status
Closed
Submission deadline
1 Jul 2026
Published
30 Jun 2026
Estimated value
£420k
Contract start
13 May 2027
Contract end
12 May 2030
Location
Neath, Wales
Notice type
UK4

Overview

At Neath Port Talbot College (T/A NPTC Group of Colleges) communication is key to how we-engage with our students, staff and businesses. Whilst the telephone system has vastly reduced in recent years, with other forms of communication being more prevalent, a telephone still has its place in many areas including during enrolment and daily College operations Currently the College has one Microsoft Team telephony system with one Contact Centre system that integrates with a Customer Relations Management solution. The College is seeking ways in which to leverage the full potential of Microsoft Teams telephony system whilst ensuring that calls are directed to the appropriate team to deliver the best experience for our students, staff and businesses. AI and advanced analytics are exploratory at this stage and will be assessed for future potential rather than assumed as in-scope deliverables. The NPTC are seeking to publish a competitive tender for a Unified Communications.

CPV codes

  • 51300000 Installation services of communications equipment
  • 50334400 Communications system maintenance services
  • 72212511 Desktop communications software development services

About the buyer

NPTC Group of Colleges has published 7 tender notices since 27 Oct 2023, with a combined advertised value of £1.1m.

How to apply

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Source: Find a Tender. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.