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Newham Best Start Family Hubs Befriending, Navigation and Peer Support Service

London Borough of Newham

Key dates and value

Status
Open
Submission deadline
27 Nov 2026
Published
27 Oct 2026
Estimated value
£450k
Contract start
1 Apr 2027
Contract end
31 Mar 2029
Location
London, London
Notice type
UK4
Buyer type
Local Authority

Overview

The London Borough of Newham is looking to commission a new Voluntary, Community and Faith Sector (VCFS)-led befriending and navigation service, to complement our existing Best Start Family Hubs offer. This service should be flexible and accessible, supporting Newham families from pregnancy to age five. We are particularly interested in commissioning a model with multi-channel access, for instance with a telephone helpline and additional options such as text, WhatsApp, web-based or other virtual channels. The intention is that the service would combine informal emotional support, 'a listening ear', with practical advice, including signposting and referrals. The overall aim is to reduce isolation, build parental confidence, engage seldom heard groups, and support families to navigate local services and systems. This service will utilise a peer support approach that reflects Newham’s diverse communities, recruiting and training local volunteers to deliver elements of the offer. We would expect the service to connect closely into the Best Start Family Hubs network, enabling warm handovers and ongoing light-touch support until families are successfully linked into wider provision. Alongside the core phone offer, we are also interested in how providers might use outreach, community engagement and digital channels to extend reach, particularly to underrepresented groups who may not access traditional services.

CPV codes

  • 85300000 Social work and related services

About the buyer

London Borough of Newham has published 67 tender notices since 29 Oct 2023, with a combined advertised value of £1.7bn. 38 of them are currently open.

How to apply

Tender documents and submissions are handled on the official portal (Find a Tender). Register there to download the documents and submit your response before the deadline.

View the original notice on Find a Tender

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Source: Find a Tender. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.