How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?

Scottish Government

Key dates and value

Status: Open
Submission deadline: 20 Oct 2026
Published: 8 Sept 2026
Estimated value: £650k
Location: Glasgow, Scotland

Overview

The Scottish Government’s Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks to service quality, productivity, revenue and public trust, while supporting the future development of Scotland’s digital public services.

CPV codes

72250000 System and support services
72253000 Helpdesk and support services
72000000 IT services: consulting, software development, Internet and support

About the buyer

Scottish Government has published 85 tender notices since 7 Oct 2023, with a combined advertised value of £830m. 29 of them are currently open.

How to apply

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Source: Find a Tender. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.

Overview

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