Debt Collection

United Utilities Water Limited

Key dates and value

Status: Open
Submission deadline: 29 Dec 2026
Published: 11 Sept 2026
Estimated value: £43.6m
Contract start: 1 Oct 2027
Contract end: 30 Sept 2030
Location: Warrington, North West England
Notice type: UK4

Overview

The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved.

CPV codes

79940000 Collection agency services

About the buyer

United Utilities Water Limited has published 36 tender notices since 7 Oct 2023, with a combined advertised value of £1bn. 10 of them are currently open.

How to apply

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Source: Find a Tender. Contains public sector information licensed under the Open Government Licence v3.0. Details may change; always check the original notice before bidding.

Overview

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