Customer Survey Research Partner

Peabody Trust

Key dates and value

Status: Open
Submission deadline: 9 Nov 2026
Published: 12 Oct 2026
Estimated value: £1.8m
Contract start: 1 Apr 2027
Contract end: 1 Apr 2030
Location: London, London
Notice type: UK4

Overview

Peabody is seeking to appoint a customer research partner through the Government Commercial Dynamic Purchasing System (DPS) RM6216 – Research and Insights to deliver customer feedback and perception research services. The successful provider will be responsible for delivering Peabody's annual Tenant Satisfaction Measures (TSM) Overall Customer Satisfaction Survey and a programme of monthly transactional surveys across key service areas. The TSM survey is a regulatory requirement and must be conducted in accordance with the methodology and requirements prescribed by the Regulator of Social Housing. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Research-and-development-services-and-related-consultancy-services./RHV7H655NU To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/RHV7H655NU

CPV codes

73000000 Research and development services and related consultancy services
73100000 Research and experimental development services
73110000 Research services
73210000 Research consultancy services
79311000 Survey services
79311210 Telephone survey services
79311300 Survey analysis services

About the buyer

Peabody Trust has published 56 tender notices since 14 Oct 2023, with a combined advertised value of £166m. 16 of them are currently open.

How to apply

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Overview

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